Frontline managers juggled separate apps in Workday just to do one job.
I studied frontline managers' jobs-to-be-done through foundational research, customer interviews, and analysis of the role's core responsibilities. Then I mapped UI states to their key tasks throughout a shift.
A unified home view that surfaces timely, relevant tasks using two components:
A personal schedule card for managing their own day.
A live coverage view for real-time team status.
Both on one screen. Managers switch between self-management and team management without app-hopping.
Cards reflect a manager's need in a shift, from check-in to end of day
The final design unifies workforce management into one flow that follows a frontline manager through their day: start informed, handle coverage in real time, and close with clean records. No manual data entry, no switching between systems.
P.F. Chang's is Scheduling mobile's anchor customer. After months of co-creation, they adopted the scheduling solution across all U.S. locations after a successful pilot. Workday Scheduling grew 193% that year.
Frontline managers no longer switch between systems to check attendance, handle coverage gaps, or close out shifts.
I also led the web scheduling experience for senior managers and regional leaders. The product features an ML-powered forecasting workflow: managers review labor forecasts generated from historical data, adjust for local context, and auto-generate schedules.
